Sharon exudes a quiet confidence and charm that invites attention and response each time she commands the stage. She believes in ‘getting the message across with wit and poise’. With her considerable flying career, she is adept at dealing effectively with all strata of people.
Logging over 20 years of service with MAS and ending as Cabin Crew In-charge /Leading Stewardess, Sharon has amassed an enviable body of experience and expertise in Customer Service. She was a recipient of the 5 STAR Cabin Crew Awards Year 2008, when she was recognised for demonstrating truly exceptional Malaysia Hospitality behaviour.
True to form, she is now leading a team of ex-cabin crew with training credentials and focusing on Superior Customer Service and Customer-Centric Culture. Sharon’s prime motivation in her profession as a trainer is to ‘impact hearts and minds’! She keeps her training methods vibrant and impactful, focusing on what matters most – delivering the core
message without the jargon!
She believes in constantly transforming training ideas and techniques for maximum effect. She believes in breaking moulds as she thinks that any fixed form will only become a hindrance to realization and growth.
Sharon has also had a remarkable career as a Trainer specifically for students aspiring to be cabin crew. Her specialty is in the area of Grooming and Deportment which comes very naturally from her remarkable past in 1996-1998, as a MAS Ambassador for aircraft launching events as well as a talent for MAS corporate advertisements.
Over the years, Sharon has worked with many beauty academies to provide Professional Image and Grooming, also Customer Service training workshops. Some of her clients include Inter Excel Advisory(M) Sdn Bhd, Menard Cosmetic Sdn Bhd, Mizumi Beauty Academy; YMCA, Limkokwing University, Almacrest International Collage(BKI), M-CDK Sdn Bhd, SL1M Project, Miniso Co.Ltd, Active Sunrise Sdn Bhd, BHPetrol and HRDF Raise Fund For Housekeeping, Elken(M) Sdn Bhd.
She is continually sought after by Airline Training Academies for her outstanding training skills.
Going forward, Sharon is ready to touch more hearts and minds; bringing a transcendent quality of training into the corporate arena … so that more can realise their full potential.